1. Appointment & Arrival

1.1 How easy was it to book your service appointment? *

(1 = Very Easy, 5 = Very Difficult)

1.2 Upon arrival, how would you rate the cleanliness and overall environment of our service center? *

(1 = Poor, 5 = Excellent)

2. Service Consultation

2.1 How would you rate the performance of your service advisor? *

(1 = Poor, 5 = Excellent)

2.2 Were the required repairs and services clearly explained to you? *

2.3 How would you rate the quality of communication before, during, and after your service visit? *

(1 = Poor, 5 = Excellent)

3.1 Was your vehicle delivered on time as promised? *

3.2 Were your concerns fully resolved during your first visit? *

3.3 How would you rate the quality of the service performed on your vehicle? *

(1 = Poor, 5 = Excellent)

4.1 Were you contacted after your service visit for follow-up? *

4.2 Were you offered any mobility solutions during your service period (e.g., replacement vehicle, transport support)? *

4.3 Were you informed about our Pinnacle Extended Warranty Program? *

4.4 Were you introduced to our available Accessories Packages? *

5.1 Overall, how satisfied are you with your recent visit to our service center? *

5.2 How likely are you to recommend our service center to a friend or colleague? *

Your Name *

Mobile *